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Barceló Pro Privacy Policy

I.- Who is responsible for processing your data?

The data controller that processes your data is Barceló Gestión Hotelera, S.L. (hereinafter, “BGH”) with registered office at c/ Josep Rover Motta, 27, Palma de Mallorca, 07006. If you have any queries regarding data protection, please contact the BGH's Data Protection Officer by sending an email to dpo@barcelo.com.

 

II.- Why do we process your data?

BGH hereby informs the Interested Party that their personal data will be processed by BGH for the following purposes: 

 

1. Registration of any company in the travel sector (wholesale or retail travel agency) or any other sector.

 

Any company in the travel sector (wholesale or retail travel agency) or any other sector (hereinafter and jointly, “the COMPANY”) can request registration for the Barceló network by filling out the form located on this website. 

 

For this purpose, BGH requires personal identification data to be provided by the COMPANY's administrator, as representative of the member entity, with a legal capacity to bind the COMPANY. 

 

As a natural person administrator of the COMPANY joining Barceló Pro, BGH requests your name, surname, National ID number DNI and contact details (telephone, email and postal address). 

 

As a result of the COMPANY’s registration, BGH will provide credentials so that each entity or person affiliated with Barceló Pro may access their specific area, consult the offers on BGH products and services and carry out any operations they deem appropriate (for example: requesting a hotel booking). 

 

In line with the previous point, the COMPANY, once registration is complete, will receive an email to the email address provided for account verification, in order to guarantee the accuracy of the information provided. 

 

The data requested is appropriate and relevant to the registration. Failure to provide said data means that BGH will be unable to complete the request made by the COMPANY. 

 

Legitimacy: this processing is necessary for the performance of the contract. 

 

2. Registration of the COMPANY's employee or member through the communication of their data by the COMPANY.

 

If the registration of the COMPANY's employee or member (natural person) is carried out by the COMPANY, the data regarding the employee/member (natural person) will be processed as described in the previous purpose. 

 

The COMPANY must be aware that, by providing the data of its employee or member, being a natural person, they transfer said data to BGH. As a result, said COMPANY guarantees that it has informed the employee/member of the purposes for which BGH will process their data and that consent has been obtained from their employee or member for such purposes. 

 

Likewise, the COMPANY guarantees the truthfulness of the personal data concerning their employee or member. 

 

Legitimation: This processing is used to perform the contract, with regards to registration of the COMPANY'S employee or member, performing the latter based on the consent obtained from the employee or member thereof. 

 

3. Sending information about available products for sale by the COMPANY or its employee or member.

 

BGH will send regular informative emails to the email address provided by the COMPANY or its employee or member, in order to keep them informed about BGH products and services for their promotion and sale by the COMPANY. 

 

Legitimacy: this processing is necessary for the performance of the contract. 

 

4. Barceló Pro Rewards Membership.

 

Using the data obtained according to the aforementioned processing purposes, BGH will proceed to formalise the registration of the COMPANY's employee or member in the Barceló Pro Rewards loyalty programme, in accordance with the general terms and conditions for joining this programme, so that the joining participant can promote the sale of BGH products and services. Registration of the COMPANY's employee or member in the Barceló Pro Rewards programme will be carried out in accordance with the general terms and conditions of the said programme, given that the said employee or member must be part of both programmes to complete their registration. 

 

The participant can learn more about the data that must be processed in order to be registered for Barceló Pro Rewards by clicking the following link: Link to Barceló Pro terms and conditions

 

Legitimation: This processing is used to perform the contract, with regards to registration of the employee or member by the COMPANY, performing the latter based on the consent obtained from the employee/member. 

 

5. Sending informative newsletters regarding available points, earning points and exchanging them.

 

Once the COMPANY’s Barceló Pro Rewards membership is finalised, BGH will periodically send an informative newsletter regarding the available Barceló Pro Rewards points for the member entity or person, along with opportunities for such COMPANY employee or member to earn more points and obtain greater visibility regarding the promotion of Barceló products and services. 

 

Legitimation: This processing is necessary for the performance of the contract relating to the Barceló Pro Rewards programme. 

 

6. Fulfilment of accounting, legal, tax and administrative obligations.

 

Legitimacy: This processing is necessary for the execution of the contract. 

 

7. Contact us to resolve any queries. 

 

BGH will process the data from the COMPANY's representative or contact person, or the COMPANY's employee or member, in order to manage the response to enquiries received via the contact form. Likewise, BGH may contact said data subjects where necessary regarding their request or for the performance of the contract. 

 

Legitimacy: This processing is necessary for the execution of the contract. 

 

8. Analysing and studying interactions with the website.

 

BGH may process data subjects’ personal data once they enter their credentials on the website, in order to analyse any interactions, movements, scrolls, visits and product consultations they carry out on the website. 

 

Legitimacy: this data processing is required to satisfy the legitimate interests of BGH. Data subjects can object to the processing of their data for such purposes at any time by following the instructions established in section V. 

 

9. Cookie data processing.

 

Information regarding the cookie policy can be found by clicking the following link: cookie policy link.

 

III.- How long will we keep your data for?

Any personal data that BGH has access to will be processed and stored for the amount of time necessary to carry out the purpose for which they were collected, and throughout the entire duration of the contract between BGH and the COMPANY, or the employee/member thereof, following acceptance of the general terms and conditions of the programme. 

 

Specifically, if the COMPANY or its employees and members do not interact with Barceló Pro Rewards for one year, their profile will become “inactive”, their data will be blocked and the countdown will begin to completely erase the data, in accordance with the following paragraph. 

 

Once the processing purpose has been fulfilled, BGH will store the personal data, duly blocked, in order to make them available to any competent Public Administration, Judge, Court, or the Public Prosecutor during the statutory time limit for personal claims that may arise as a result of the relationship held with the guest and/or legally established storage periods. Once said time frames have passed, BGH will proceed to physically delete the data.

 

IV.- Who will we share your data with?

BGH may share data with: 

 

· Companies owning hotels. 

 

· Competent Public Bodies, Judges and Courts. 

 

· Apart from the aforementioned data sharing, BGH works with third parties who provide services and have access to customers’ personal data, which they process in representation and on behalf of BGH as a result of providing said services. Specifically, BGH hires third parties to provide services in the following sectors, including but not limited to: legal advice, multidisciplinary professional services, tech services and IT services. Providers include Salesforce Inc., an American company certified under the Privacy Shield.

 

V.- What rights do you have when providing us with your data?

The interested parties may, if they so wish, exercise their right to access, amend and delete their data, request that the handling of their data be limited, oppose it, request the portability of their data, as well as request to not be the object of automated individual decisions, by means of the following: 

 

· By writing to the postal address provided above. 

 

· By emailing your request to dpo@barcelo.com. 

 

In both cases, the data subject must attach a copy of their National ID Document DNI, Tax ID number NIF or an official identification document to their request. 

 

The Interested Party may withdraw their consent for the data processing carried out based on their consent by following the steps described in the previous paragraph.

 

VI.- VI.- I have detected an discrepancy regarding my personal data or a third-party’s data. How can I inform you of this?

Any data subject, who, by any means, has become aware of a possible breach or security-related incident which has allowed the unauthorised access, tampering, modification, or unauthorised deletion of their personal data, or the data belonging to a third party, may report said incident to the following e-mail address: dpo@barcelo.com.

 

VII.- How have we obtained your data?

The personal data processed by BGH is collected through the completion of online forms. 

 

If applicable, the COMPANY employee or member’s data may have been communicated by the COMPANY, depending on the case.

 

VIII.- With whom can I lodge a complaint?

The interested party may lodge a complaint with the Agencia Española de Protección de Datos [Spanish Data Protection Agency] regarding any response they have received from BGH in relation to our response to an exercise of rights. 

 

In any event, data subjects are hereby informed that any claims concerning personal data processing will be managed and processed by the Data Protection Officer of Barceló Gestión Hotelera, S.L., located at c/ Josep Rover Motta, 27, 07006, in Palma de Mallorca, or by sending an email to dpo@barcelo.com, attaching a copy of their National Identification Document DNI, Tax Identification Number NIF or an official identification document.