Barceló Pro Privacy Policy

I.- Who is responsible for handling your data?

The entity in charge of your data is Barceló Gestión Hotelera, S.L. (hereinafter “BGH”) with registered office at c/ Josep Rover Motta, 27, 07006, of Palma de Mallorca. If you have any questions regarding data protection, please contact BGH's Data Protection Officer by email dpo@barcelo.com.

 

II.- Why are we handling your data?

BGH hereby informs the interested party that their data will be treated by BGH, for the following purposes: 

 

1. Registration of any company in the travel sector (wholesale travel agency or retailer) or any other sector.

 

Any company in the travel sector (wholesale travel agency or retailer) or any other sector (hereinafter, “the COMPANY”) may request registration to belong to the Barceló network by filling out the form located on this website. 

 

For this purpose, BGH requires a series of personal data identified by the COMPANY administrator as a representative of the entity covered with a legal capacity to bind the COMPANY. 

 

As a physical administrator of the company that is awarded to Barceló Pro, BGH requests your name, surname, ID, and contact details (telephone, email, and postal address). 

 

As a result of the COMPANY's registration, BGH will provide credentials to the effects that each entity or person affiliated with Barceló Pro may enter their specific area, consult the products and services of BGH and carry out the operations it considers appropriate (for example: requesting a booking at a hotel). 

 

In line with the previous point, once the COMPANY has formalized their registration they will receive an email address that is provided for verification of your account, in order to guarantee the accuracy of the information provided. 

 

The information requested is adequate and pertinent to the formalization of registration, so that, if not provided, BGH will not be able to answer the request made by the COMPANY. 

 

Legitimation: Such processing is necessary for the execution of the contract. 

 

2. Formalization of the employee registration or COMPANY member by providing the COMPANY with the communication of their data.

 

In the event that the registration of an employee or COMPANY member (individual) is carried out in the aforementioned COMPANY, the data regarding the employee/member (individual) will be managed as described in the previous purpose. 

 

The COMPANY must be aware that, by providing the information of the employee or member of his company, which is individual, he/she assigns the data to BGH. As a result, said COMPANY guarantees that it has informed the employee/member of the purposes for which BGH will process his/her data and that he/she obtained consent from his/her employee or company member for such purposes. 

 

Likewise, the COMPANY guarantees the truthfulness of the personal data concerning the employee or member of the COMPANY. 

 

Legitimation: This processing is used in the execution of the contract in terms of the registration of the employee or member of the COMPANY, which is carried out by the company based on consent obtained from the employee or member of the company. 

 

3. Sending information about available products for sale by the COMPANY or the employee or the COMPANY member.

 

BGH will send regular informative email notifications to the email provided by the company or the employee thereof, in order to keep you informed of BGH's products and services for the promotion and sale of the COMPANY. 

 

Legitimation: Such processing is necessary for the execution of the contract. 

 

4. Adhesion to Barceló Pro Rewards.

 

BGH, using the data obtained in accordance with the purposes of the aforementioned treatment, shall proceed to formalize the registration of the employee or COMPANY member in the Barceló Pro Rewards loyalty program, in accordance with the general conditions of adhesion to this program and to allow the participant to promote the sale of BGH's products and services. The registration of the employee or COMPANY member in the Barceló Pro Rewards program shall be carried out in accordance with the general terms and conditions of the Barceló Pro program, given that the employee or COMPANY member must be part of both programs to establish their registration. 

 

The member may obtain more information on the handling of their personal data for the purposes of registration in Barceló Pro Rewards on the following link: Link to Barceló Pro conditions

 

Legitimation: This processing is used in the execution of the contract when it comes to the registration of the COMPANY employee/member, and based on the consent obtained therefrom in relation to his/her employee/member. 

 

5. Sending available points newsletter, earning points, and exchanging them.

 

Once the Company's membership is completed in Barceló Pro Rewards, BGH shall send periodic notification of the points available for the entity or person adhered to Barceló Pro Rewards and the opportunities to obtain more points with which the employee or member of the COMPANY may obtain better visibility in the promotion of Barceló products and services. 

 

Legitimation: This processing is necessary for the execution of the contract relating to the Barceló Pro Rewards program. 

 

6. Compliance with accounting, legal, fiscal and administrative obligations.

 

Authentication: Such processing is necessary for the execution of the contract.

 

7. Contact to resolve questions.

 

BGH will process the representative or contact person of the COMPANY or the employee or COMPANY member in order to manage the response to questions received through the contact form. Likewise, BGH may contact said interested parties in any of the circumstances necessary for the attention of their request or the execution of the contract itself. 

 

Authentication: Such processing is necessary for the execution of the contract.

 

B. Analysis and study of page interactions.

 

BGH may process the data subjects’ personal data once they enter their credentials on the website, the purpose being to analyze interactions, movements, scrolls, visits, product consultation, which the interested party may make on their website. 

 

Legitimization: This processing is necessary to satisfy BGH's legitimate interests. The interested party may oppose that their data be treated for such purposes by following the instructions set out in section V. 

 

9. Cookie data processing.

 

Information regarding the cookies policy is located at the following link: cookie policy link.

 

III.- How long will we keep your data?

Any personal data that BGH has access to will be handled and preserved for the necessary amount of time for which they were collected and while the contract is effective between BGH and the COMPANY, or the employee/member thereof after acceptance of the program's general terms and conditions. 

 

Specifically, in the event that the COMPANY or its employees and its members do not carry out any interaction within a year at Barceló Pro Rewards, the profile will be modified to “inactive”, proceeding with the blocking of the data and starting the calculation of the term in order to proceed with the final deletion of the data in accordance with the following paragraph. 

 

Once the purpose of the processing has expired, BGH will retain the personal data, duly blocked, for the provision of the relevant Public Administrations, Judges, and Courts or the Tax Ministry during the term of prescribing the actions that may arise from the relationship maintained with the customer and/or the terms for legally authorized conservation. Once said time frames have passed, BGH shall proceed with the physical deletion of the data.

 

IV.- Who will we share your data with?

BGH may disclose data to: 

 

· Companies owning hotels. 

 

– Competent public bodies, judges and courts. 

 

· Besides the aforementioned data sharing, BGH works with third-party service providers that have access to customers’ personal data which process the referring data on behalf of BGH as a result of providing the services. To this end, BGH shall contract the provision of services by third parties that make use of their activity, for example, and not limited, in the following sectors: legal advice, multidisciplinary professional services, tech services, IT services. Suppliers include Salesforce Inc., a company located in the United States and covered by Privacy Shield.

 

V.- What rights do you require when providing us with your data?

The Interested Parties may, if they wish, exercise their rights to access, amend and delete their data, request that the processing of their personal data is limited, oppose, request the portability of their data, and to not be the object of automated individual decisions, by means of the following: 

 

By writing to the postal address indicated above. 

 

By sending an email request to dpo@barcelo.com. 

 

In both cases, the interested party must attach to their request, a copy of their ID, Tax ID, or official document that proves their identity. 

 

The Interested Parties may, in relation to those treatments that are based on the obtaining of their consent, withdraw their consent through the procedure described in the previous paragraph.

 

VI.- I have detected an abnormality regarding my personal data or a third party, how can I give notice of this?

The interested party that, by any means, has knowledge of a potential breach or safety incident that has caused unauthorized access, alteration, modification, or deletion of unauthorized data regarding any personal data concerning or belonging to a third party, may send said incident to the email address dpo@barcelo.com.

 

VII.- How have we obtained your data?

The personal data that BGH processes are the personal data collected through the forms provided on the website. 

 

In this case, the company's employee or COMPANY member information may have been communicated by the COMPANY, depending on the case.

 

VIII.- With which authority can you exercise your right to claim?

The interested parties may file a claim with the Spanish Data Protection Agency in relation to the response they have received from BGH in dealing with their rights. 

 

In any case, the interested party is informed that the management of complaints regarding processing personal data will be handled by the Data Protection Officer of Barceló Hotel Group, located at c/ Josep Rover Motta, 27, 07006, in Palma de Mallorca or by sending an email to dpo@barcelo.com, attaching in both cases to this application, a copy of their DNI, Tax ID, or official document that identifies them.